2020-present
Princial Researcher, Ad Hoc LLC
UX lead for a large team of researchers and designers improving the developer and designer experiences of the backend services that power VA.gov
Hello!
Principal Researcher with over ten years of research experience specializing in building teams that excel at qualitative research and human-centered design strategy.
Download Resume Email meExperience
Research Practice Development
Creating and improving research ops, hiring practices, and career ladders
UX Management
Building, growing, and managing research teams, mentorship
Qualitative Research
Ethnography, moderated interviews, usability studies
Human Centered Design
Developing user-focused solutions, iterative design processes
Product Strategy
Roadmaps, prioritization, acceptance criteria, success metrics
Quantitative Research
Survey development and analysis, heatmapping
Book
Are you or someone you know interested in becoming a user researcher?
I wrote a book about how to make a career change into UX research.
Resume
2018 - 2020
Senior Researcher, Ad Hoc LLC
Leading a team of researchers and designers, working with the Department of Veterans Affairs to improve veteran and VA employee services
2018 - 2017
User Researcher, Ad Hoc LLC
Worked with the Centers for Medicare & Medicaid Services to modernize their digital services for Hospital Quality Reporting
2015 - 2017
AnthroGuide Product Manager, American Anthropological Association
Led a user-centered redesign of the AnthroGuide, driven by qualitative and quantitative research with over 200 users
2016
PhD Candidacy, University of Washington
Received my MA in Archaeology, started my journey into UX research