2018 - Present
Senior Researcher, Ad Hoc LLC
Leading a team of researchers and designers, working with the Department of Veterans Affairs to improve veteran and VA employee services
Hello!
I'm a UX researcher and anthropologist with a background in leading human centered design and product development for non-profit and government clients. I bring a strong sense of compassion to my UX work. I'm a firm believer that people's needs are paramount, and there's always a better, more innovative way to meet those needs.
Download Resume Email meExperience
Qualitative Research
Ethnography, moderated interviews, usability studies
Human Centered Design
Developing user-focused solutions, iterative design processes
Product Development
Roadmaps, prioritization, acceptance criteria, success metrics
Modernization efforts
Refreshing legacy government systems, building better enterprise solutions
UX Copy Writing
Crafting and testing content, developing onboarding documentation
Quantitative Research
Survey development and analysis, heatmapping
Resume
2018 - 2017
User Researcher, Ad Hoc LLC
Worked with the Centers for Medicare & Medicaid Services to modernize their digital services for Hospital Quality Reporting
2015 - 2017
AnthroGuide Product Manager, American Anthropological Association
Led a user-centered redesign of the AnthroGuide, driven by qualitative and quantitative research with over 200 users
2016
PhD Candidacy, University of Washington
Received my MA in Archaeology, started my journey into UX research
Portfolio
Book
Are you or someone you know interested in becoming a user researcher? I’m writing a book about it! Join my mailing list and be the first to find out when it's released.