2022-present
Director of Experience, Ad Hoc LLC
Senior leadership team of our Veterans Affairs Portfolio, manage and support more than 45 researchers, designers, accessibility specialists, UX writers, and information architects
Hello!
Director of User Experience with over ten years of research experience. I specialize in building teams that excel at qualitative research and human-centered design strategy, developing and scaling research practices, strategic and tactical analysis, building effective cross-functional teams and anticipating stakeholder needs and desires.
Download Resume Email meExperience
Research Practice Development
Creating and improving research ops, hiring practices, and career ladders
UX Management
Building, growing, and managing research teams, mentorship
Qualitative Research
Ethnography, moderated interviews, usability studies
Human-Centered Design
Developing user-focused solutions, iterative design processes
Product Strategy
Roadmaps, prioritization, acceptance criteria, success metrics
Quantitative Research
Survey development and analysis, heatmapping
Book
Are you or someone you know interested in becoming a user researcher?
I wrote a book about how to make a career change into UX research.
Resume
2020-2022
Principal Researcher, Ad Hoc LLC
UX Manager for a large team of researchers and designers improving the developer and designer experiences of the backend services that power VA.gov
2018 - 2020
Senior Researcher, Ad Hoc LLC
Led a team of researchers and designers, worked with the Department of Veterans Affairs to improve Veteran and VA employee services
2017 - 2018
User Researcher, Ad Hoc LLC
Worked with the Centers for Medicare & Medicaid Services to modernize their digital services for Hospital Quality Reporting
2015 - 2017
AnthroGuide Product Manager, American Anthropological Association
Led a user-centered redesign of the AnthroGuide, driven by qualitative and quantitative research with over 200 users
2016
PhD Candidacy, University of Washington
Received my MA in Archaeology