Princial Researcher, Ad Hoc LLC
UX lead for a large team of researchers and designers improving the developer and designer experiences of the backend services that power VA.gov
Principal Researcher with over ten years of research experience specializing in building teams that excel at qualitative research and human-centered design strategy.
Download Resume Email meCreating and improving research ops, hiring practices, and career ladders
Building, growing, and managing research teams, mentorship
Ethnography, moderated interviews, usability studies
Developing user-focused solutions, iterative design processes
Roadmaps, prioritization, acceptance criteria, success metrics
Survey development and analysis, heatmapping
I wrote a book about how to make a career change into UX research.
UX lead for a large team of researchers and designers improving the developer and designer experiences of the backend services that power VA.gov
Leading a team of researchers and designers, working with the Department of Veterans Affairs to improve veteran and VA employee services
Worked with the Centers for Medicare & Medicaid Services to modernize their digital services for Hospital Quality Reporting
Led a user-centered redesign of the AnthroGuide, driven by qualitative and quantitative research with over 200 users
Received my MA in Archaeology, started my journey into UX research