Once the pricing system was approved, our Database/IT staff and I outlined the project specifications and handed the details off to our database/web-site vendors for implementation.
As the database changes were being done, I specified what aspects of the front-end user experience needed to altered. During the 2016-2017 cycle I conducted an online and phone survey of nearly 200 IA's to better understand the most difficult/confusing parts of the online submission process. A common problem that I heard is that it is difficult to find the editing page once the IA logs in. To resolve this, I added a large, visible button to their individual profile pages. I also reduced the amount of copy on all the pages heavily to reduce cognitive strain. Additionally, I developed new marketing materials (currently beta-testing email campaigns), revamped the design and layout of the print AnthroGuide, and developed a simple instructional guide for onboarding new IA's.
Further iterations to the submission process are needed, but these would require switching vendors, which was not feasible under the scope of this project.
Once the changes were implemented, I recruited three IA's from participating institutions to test the new system.